Contact Us

Message us

Please use the section below to find the right department to help you, the send a message and we will get back to you as soon as we can.

Our support agents are live:
Monday-Friday from 9am-5PM EST

Company

Gotham Steel - Emson Inc.
230 5th Avenue
Suite 800
New York, New York 10001

How can we help?

Support

Purchased on this website

I have a support question for gothamsteelfamily.com

support@gothamsteel.zendesk.com

I have a returns question for gothamsteelfamily.com

returns@gothamsteel.zendesk.com

I have a warranty question for gothamsteelfamily.com

warranty@gothamsteel.zendesk.com

Purchased from TV Commercial

I ordered from another website from a TV commercial.

No, worries! Please check your order for more details or navigate to https://www.customerstatus.comto get started.

Purchased at a Retailer

I ordered from Amazon, Walmart, Belk, Wayfair or other retailers.

Please contact customer support with those retailers for support on your purchase.